Prices are quoted in £ sterling (GBP) for any goods ordered for delivery to a UK address.
We hope you will be delighted with your purchase. However, we will refund any unwanted item(s), excluding any downloaded digital material, that is/are returned to us within 21 days provided they are in perfect condition. Please send the item(s) quoting your order number and as much information as possible regarding the reason for return to:
Kittiwake Productions Limited
PO Box 255
When you register with the ‘Colin the Coastguard’ website, you will need to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.If any of your details change, you should inform Kittiwake Productions Limited as soon as possible. You may update your details by signing into your account on the ‘Colin the Coastguard’ website.
The contract between us
Any contract for purchases made through the ‘Colin the Coastguard’ website will be with Kittiwake Productions Limited, whose address is PO Box 255, Crowborough, East Sussex. TN6 9DF.
After you have confirmed your order Kittiwake Productions Limited will send an email to you (at the email address you provide in your registration form) summarising each order you have placed.
Contracts formed between Kittiwake Productions Limited and you as a result of using the ‘Colin the Coastguard’ website shall be subject to the laws of England and Wales.
Completion of the contract between you and us will take place on dispatch to you of the products ordered. This will be deemed to be our acceptance of your offer and to have effectively communicated to you.Kittiwake Productions Limited are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
Withdrawal by you from the contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do not need to give Kittiwake Productions Limited any reason for withdrawing your order nor will you have to pay any penalty.
The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.
To withdraw your order you must notify Kittiwake Productions Limited in writing at the address set out in the Kittiwake Productions Limited Returns policy set out above.
If you have received the goods before you withdraw your order, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the Kittiwake Productions Limited return address at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but Kittiwake Productions Limited has already processed the goods for delivery and you have not received them, you must not unpack the goods when they are received by you and you must send the goods back to Kittiwake Productions Limited return address at your own cost and risk as soon as possible.Once you have notified Kittiwake Productions Limited that you are withdrawing your order, any sum owing will be repaid as soon as possible and in any event within 30 days of your order.
Availability of goods you order
If Kittiwake Productions Limited has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible by email at the address given by you in your order form. Any refund due will be made as soon as possible and in any event within 30 days of your order. Kittiwake productions will not be obliged to offer any additional compensation for disappointment suffered.Please note: we endeavour to bring our customers the best value by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at a promotional price can take some time to update. Please note that the price the goods are offered for tender are as displayed in the Shopping Basket.
Prices exclude postage and packing. Promotions apply to listed titles only, which are subject to change and availability. If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price.
Delivery of goods to you
Kittiwake Productions Limited will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Kittiwake Productions at the time you make your order.
For goods delivered outside of the EU, the person to whom the goods are sent will be the importer into the country for which the order is destined. This recipient will be responsible for both customs clearance and payment of customs duties and local taxes where required.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.You will become the owner of the goods you have ordered when the goods are despatched to you.
If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Kittiwake Productions Limited has no control over additional charges in relation to customs clearance. Kittiwake Productions Limited recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
This is as follows:
If the goods Kittiwake Productions Limited delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Kittiwake Productions Limited shall have no liability to you unless you notify Kittiwake Productions Limited of the problem, in writing to: books@kittiwakeproductions within 10 working days of the delivery of goods in question.
If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Kittiwake Productions Limited shall have no liability to you unless you notify Kittiwake Productions Limited in writing at the Kittiwake Productions Limited contact address of the problem within 40 days of the date on which the goods were despatched to you.
If you notify a problem to Kittiwake Productions Limited under this condition, Kittiwake Productions Limited only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case a cheque will be issued to the value of the refund due.
Kittiwake Productions Limited will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Kittiwake Productions Limited under this condition and Kittiwake Productions Limited shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods ordered.
Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law.
Nothing in this contract creates any right, which is enforceable by any person who is not a party to the contract.
Kittiwake Productions Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If any part of these conditions is unenforceable (including any provision in which Kittiwake Productions Limited excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
Kittiwake Productions Limited operate a complaints handling procedure, which is used to try to resolve disputes when they first arise. If you have a complaint, please contact Kittiwake Productions Limited at the following addresses:
Mail: Kittiwake Productions Limited, PO Box 255, Crowborough, East Sussex, TN6 9DF.
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction over any disputes between us.
These terms and conditions, together with the current Colin the Coastguard website prices, delivery details and Kittiwake Productions contact details, set out the whole of our agreement relating to the supply of the goods to you by Kittiwake Productions Limited. These terms and conditions cannot be varied except in writing. In particular nothing said by any sales person on behalf of Kittiwake Productions Limited should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Kittiwake Productions Limited. Kittiwake Productions Limited shall have no liability for any such representation being untrue or misleading.
The nature of Internet communications means that your communications
may be susceptible to data corruption, interception and delays. Kittiwake
Productions shall not be responsible for any detrimental reliance you
place on this website or its contents.
Kittiwake Productions Limited is providing the Colin the Coastguard web site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Kittiwake Productions Limited makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Kittiwake Productions Limited howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations, which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Kittiwake Productions Limited.
Promotional discount codes
We may occasionally offer discount codes to customers.Discount codes are exclusive of online postage and packaging and can only be used once per person with one discount code to be used per transaction. Discount codes cannot be used with any other voucher, coupon or offer. Discount codes can only be used at time of purchase and not retrospectively. Discount codes can only be used on ‘Colin the Coastguard.com’. All discount codes are subject to their own terms and conditions.
All design, text, graphics, music and the selection or arrangement thereof are the copyright of Kittiwake Productions Limited, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site where specifically invited (e.g print and colour picture downloads) or for the purpose of placing an order with Kittiwake Productions Limited, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Kittiwake Productions Limited is strictly prohibited.
Colin the Coastguard is a registered trademark belonging to Kittiwake Productions Limited. All other trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by Kittiwake Productions Limited in respect of the use of its or any such other trademarks; product names, titles or logos and such use may constitute an infringement of the holder's rights.
In these terms and conditions: -
‘Kittiwake Productions Limited’ means Kittiwake Productions Limited of PO Box 255, Crowborough,
East Sussex. TN6 9DF, any connected organisation that actually supplies
goods ordered by you and any successor to its business;
‘working day’ means every day of a calendar year apart from weekends and statutory and public holidays;
‘us’ means Kittiwake Productions Limited and you together; and